Hilton Amsterdam selects Swisscom for its new IPTV system
07 December 2011 09:02 GMT
Hilton Amsterdam has announced the replacement of its current digital TV system with Swisscom’s award-winning Connected Hotel TV technology at the beginning of 2012.
Along with its new IPTV system, Swisscom will roll out a comprehensive network management plan, which will further improve the user experience on all connected devices on the hotel’s network. Swisscom has been Hilton Amsterdam’s long-term partner for broadband services since 2003 and will continue providing High-Speed Internet Access (HSIA), conference network services, and its business centre solution to the hotel.
The hotel’s decision to work with Swisscom for IPTV and video-on-demand services marks a move to a more integrated service delivery, according to Roberto Payer, General Manager at Hilton Amsterdam: “We were looking for a proven supplier to offer IPTV, video-on-demand and high-speed services through a single, managed network. During the evaluation process, we looked at reference cases and found that Swisscom had already done an excellent job for these services at Dutch and international properties. Of course, our very constructive collaboration with Swisscom’s account managers and technical support team over the past eight years added to our preference for Swisscom.”
To ensure superior service availability at all times – for HSIA as well as for IPTV and video-on-demand services – Swisscom will pro-actively monitor the hotel’s network 24/7. Dedicated resources and specific network management tools have been deployed for immediate troubleshooting so that potential issues can be detected and counteracted by Swisscom’s network engineers before the guests notice them.
Moreover, Swisscom’s advanced network reporting tool gives Hilton Amsterdam’s IT staff real-time access to all network-relevant data as well as to a wealth of network analytics.